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AERIS Service Department
How do I obtain service on my AERIS product?
All it takes is a visit to your local Authorized AERIS Dealer. They are in the best position to service your needs.
If you do not have an AERIS Dealer close by you can send the product directly back to us by adhering to the following procedures. It is mandatory that all returns to AERIS be authorized in advance. A Return Authorization (RA) number can be obtained from us in one of the following methods:
¨ Calling us at 1-800-647-0605
¨ Email us at info@diveaeris.com
¨ Faxing us at 510-346-0015
This Product Return Form (CLIK HERE TO DOWNLOAD) will assist you in completing your return. Please fill this form out before calling to request a RA number. Please make a copy of this completed form and include one with your return. The RA number must be clearly printed on the outside of the box/package.
Please make sure you remove any accessories from the product being returned that are not related to the service. This may necessitate returning through your local authorized dealer.
All items returned to AERIS for service will receive full factory service and are tested like new. No partial services are available. Most of our non-warranty services are charged a flat rate per item and can be quoted in advance. Warranty service will be at no-charge to you. Please review the terms and requirements for warranty service.
Warranty on a factory-serviced item is one year from the date of delivery. If the service was completed under warranty, at no charge, the original purchase date remains in force. A new warranty period does not begin when a warranty service is performed. Upgrades do begin a new warranty period.
California residents must add your local sales tax to all service charges.
Preferred payment is by Visa or MasterCard. To process we need your account number, expiration date, name on the card, and billing address. Prepayment is by cashier's check or money order. Personal checks will delay the shipment a minimum of two (2) weeks. COD's are not accepted.
Return shipping will be by UPS Ground unless otherwise requested. Within the United States the shipping and handling charges per small package are:
Ground $8.00 |
Blue Label $13.00 |
Red Label $25.00
Shipping and handling charges to locations outside of the continental US will vary. Please advise how your area is best served.
Instruments will be replaced with another unit with a different serial number. The replacement instrument will be completely remanufactured and tested like new. In some cases we will make the replacement with new. Estimates will be provided at no-charge when necessary or requested. Ground return freight in the U.S. will be no charge if estimate is declined or if the product is not serviceable.
We recommend you use an insured, traceable shipping method. We will not be responsible for a non-traceable shipment, or if damaged resulting from poor packaging. Freight collect will be refused.
AERIS Corporate Headquarters
14212 Doolittle Dr. San Leandro, CA 94577
Tel #510-346-0010 Fax #510-346-0015
Website: http://www.diveaeris.com
E-Mail Address: info@diveaeris.com