American Underwater Products (AUP) announced today the merger of two of their recreational dive companies, AERIS & Oceanic effective September 1st, 2014.
You may replace or exchange an item immediately at the Local Service Dealer for your order listed in the shipping confirmation email or on the packing list included with the shipment, pending product availability.
To return an item to your Local Service Dealer:
A Return Merchandise Authorization (RMA) is required for all returns. Please fill out our Return Form and contact an AERIS Customer Service Representative toll free at (800) 647-0605 or via email firstname.lastname@example.org to obtain a return merchandise authorization.
Please return your purchase in its original packaging. Include your invoice with the return and state why you are returning the item. For your protection, we recommend that you use UPS or insured Parcel Post for shipment. Our address is as follows:
ATTN: Customer Service
2002 Davis Street
San Leandro, CA 94577
On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.