All correspondence regarding the equipment covered by the AERIS warranty agreement or in direct reference to the warranty should be accompanied by proof of purchase. No registration or "warranty" card is included or needed with AERIS products. Keep your original, dated proof of purchase in case warranty service is ever needed.

When purchasing online at, your packing slip, sent with your shipment, serves as a receipt. If you purchased AERIS product through an Authorized AERIS Dealer, their receipt serves as your proof of purchase.

Return or Exchange an Item in a Store

You may replace or exchange an item immediately at the Local Service Dealer for your order listed in the shipping confirmation email or on the packing list included with the shipment, pending product availability.

To return an item to your Local Service Dealer:

  1. Bring the item you wish to return along with all original packing materials and accessories.
  2. If available, bring the packing slip that came with the item.
  3. If you do not have the original packing slip, you may print out the Order History by logging into your account.

Return or Exchange an Item through AERIS

A Return Merchandise Authorization (RMA) is required for all returns. Please fill out our Return Form and contact an AERIS Customer Service Representative toll free at (800) 647-0605 or via email to obtain a return merchandise authorization.

Please return your purchase in its original packaging. Include your invoice with the return and state why you are returning the item. For your protection, we recommend that you use UPS or insured Parcel Post for shipment. Our address is as follows:

ATTN: Customer Service
2002 Davis Street
San Leandro, CA 94577

Credit Card Refunds

On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.