American Underwater Products (AUP) announced today the merger of two of their recreational dive companies, AERIS & Oceanic effective September 1st, 2014.
You will receive a shipping confirmation, shipping service provider (UPS, FedEx, U.S. Postal Office, or other) and tracking number(s) via email when your order is shipped by AERIS. Once your shipment(s) has been scanned by the shipping provider at the local hub, you can use the tracking number provided in your shipping confirmation to track the progress of your shipment. Below are tracking links for a few of the more popular shipping service providers:
If for some reason you cannot track your package or need assistance, please contact a Customer Service Representative toll free at (800) 647-0605 or via e-mail email@example.com.
While not common, shipping problems can occur. If you have a problem with your order that is related to shipping, please contact us toll free at (800) 647-0605 or via e-mail firstname.lastname@example.org.
If you have not received your shipment within the expected delivery time, or if the shipment has been delivered but is not in your possession, please have your order number ready and call us toll free at (800) 647-0605.
If your shipment arrives damaged, please do not open the box or remove any of the packaging materials. A Customer Service Representative with AERIS will have to process a damage claim with the shipping provider, have the damaged merchandise picked up from your location and give you further instructions to receive a replacement.
Orders are shipped every business day (Monday-Friday excluding holidays). All in stock items for 2-Day or Next Day orders processed by 12:00 PM PT will ship the same business day following credit card authorization and verification. All in stock Standard orders will be shipped within 1 business day following credit card authorization and verification. Exceptions to this include orders that are placed on Friday after 3:00 PM PT, over a weekend or on a holiday, as well as any order requiring special handling such as custom options.
Please note that, at this time, no order may be shipped outside of the United States or to non-U.S. APO/FPO addresses.
All packages are shipped signature required for fraud protection with insurance included in the charge. We are unable to provide insurance on packages sent with no signature required. Depending on the shipping service provider for your order, a package may be left without a signature at the discretion of the shipping service provider. AERIS can do nothing to prevent this from occurring.
Orders will typically arrive within 4-7 business days (Monday-Friday excluding holidays) following receipt of shipping confirmation email.
Orders placed with 2-Day Shipping arrive 2 business days following receipt of shipping confirmation email, with delivery by 4:30 PM to business addresses or by 7:00 PM to residential addresses. Note: 2-Day Shipping items ordered on Thursday will typically arrive the following Monday. 2-Day Shipping items ordered on Friday will typically arrive the following Tuesday. 2-Day Shipping to Rural Routes and remote locations usually arrives within 3-4 business days. 2-Day Shipping is not available to Alaska, Hawaii, APO or FPO addresses.
Orders placed with Next Day Shipping arrive 1 business day following receipt of shipping confirmation email, with delivery by 12:00 PM. Note: Next Day Shipping items ordered on Friday will typically arrive the following Monday. Next Day Shipping to Rural Routes and remote locations usually arrive within 2-3 business days. Next Day Shipping is not available to Alaska, Hawaii, APO or FPO addresses.
Items shipped outside the contingent U.S. to Alaska or Hawaii can only be shipped via 2-3 Day Shipping. Standard Shipping to Alaska or Hawaii is not available.
While we can ship most items to APO/FPO addresses, some restrictions do apply. Items sent to APO/FPO addresses must be shipped via the U.S. Postal Service (USPS) and cannot be expedited. Normal delivery time for these shipments ranges from 10-30 days. If a package has not been delivered within 75 days or more, written notice of non-receipt must be submitted to AERIS signed by the intended recipient. Once this written notice is received by AERIS, a claim will be filed with the U.S. Postal Service. If the USPS cannot provide a signature confirmation of delivery, the recipient will then have the option of a full credit for the purchase amount or a reshipment of the order.
AERIS works closely with our delivery partners to offer the most valuable and reliable shipping experience available. AERIS’ preferred shipping provider is UPS. UPS shipping rates applied in the shopping cart are calculated based on the weight of items to be shipped, your ship to location and selected service.
*** Please Note: Oversized items such as roller bags may incur a shipping surcharge.
Get free shipping by picking up your order at your local Authorized Dealer.